Shipping Info

PROCESSING TIME

Each item is made especially for you. Please allow up to 10 business days for your order to be fulfilled prior to being posted.

POSTAGE

All orders are made and shipped from the Central Coast, NSW, Australia, using Standard or Express Australia Post postage services.

To estimate delivery times to your address please use the Australia Post Estimator. Our Postcode is 2261.

DELIVERY TO AUSTRALIA

Flat rate of $10 per order for Standard postage.

Flat rate of $15 per order for Express postage.

Local pickup is available on the Central Coast of NSW, Australia, postcode: 2261.
Please confirm with us pickup availability prior to ordering and then specify this option at checkout.

DELIVERY TO INTERNATIONAL DESTINATIONS

Postage costs are calculated directly by Australia Post based on the size and weight of the items being sent.

Import Duties and Taxes are not included in postage costs and may be payable to your local customs office upon receipt/pickup of your parcel. Duties and Taxes can be estimated here: Duty Calculator (enter values in your local currency, use HS Code: 442199). It is recommended you confirm the estimated duties and taxes with your local customs office prior to ordering.  

PACKAGING

Plaques are packaged in a protective cello sleeve with a cardboard backing and shipped in a Rigid Mailer. All other items are packaged in protective shredded paper, boxes or padded bags to prevent damage. Please discard packaging immediately and keep out of reach of children. We are committed to using only minimal single use plastics in our business.

LOST OR DAMAGED PARCELS

If you think your order was damaged during postage please let us know as soon as possible after receiving your order. You will have to file a compensation claim with Australia Post within 30 days of delivery before placing another order for your item.

If you've received your Australia Post tracking number but think your order has been lost please submit an enquiry with Australia Post and let us know too so we can follow it up on our end.