Shipping & Returns
Shipping
Our current turn around time is approximately 4-7 business days + delivery time. Please email us if you need your order urgently and we will do our best to accomodate.
While many orders are made and sent on the lower turnaround time frame, please allow up to the maximum time for your order to be made before being shipped.
Sometimes designing and making something special out of timber just for you can take time, that's why we ask you to allow us the full turnaround time (indicated above) for us to make your order for you.
Once we've finished your order and it's been shipped you'll receive an email with a tracking link so you know exactly where your order is and when it is due to arrive. All our orders are shipped via Australia Post.
Returns
If you’re looking to return or exchange your order please let us know, we're here to help! We offer returns or exchanges within 14 days of receiving your order. If there is a problem with an item in your order you can return the item for store credit, a replacement product, or a refund to the original payment method. In some cases the cost of return shipping may need to be covered by you.
Please note the following exceptions to our return and exchange policy:
- Returned items must be returned in original packaging
- Returned items must have no visible signs of wear or use
- Unless there is a problem with the item, discounted or personalised items are final and cannot be returned or exchanged
To initiate a return or exchange, please click here to contact us.
If you think your order was damaged during postage please let us know as soon as possible after receiving your order. You will have to file a compensation claim with Australia Post within 30 days of delivery before placing another order for your item.
If you've received your Australia Post tracking number but think your order has been lost please submit an enquiry with Australia Post and let us know too so we can follow it up on our end.
So easy to deal with. Went above to make sure it was exactly the product I wanted. Could not recommend them enough. Love it. Thank you.
We absolutely love our beautiful personalised wooden growth chart from Page and Pine. Almost a year after purchasing it, a single section of the chart was damaged, and their customer service was fantastic—when I asked if I could replace the part, they promptly replaced it at no charge. Not only is their product of exceptional quality, their customer service is exceptional. I highly recommend Page and Pine!
Simple to navigate, clear options shown that make it easy to get what is needed!
Thank you. Eventhough I made a mistake in the original order, you responded to my email and also fixed my problem. Will highly recommend.
Finally got around to ordering a beautiful height chart to keep track of my kids heights.
Ordering was super easy and they didn’t take long to arrive either, especially over the Easter
Holiday period.
We have lightly sprayed the height markers just to easily identify between my two babies.
Cant wait for the day they turn 18 and it’s completed!
Just received my order of a height chart and it is gorgeous. It looks like it's made with love and so much care went into it! Beyond excited to put it up!
WOW! Emailed asking if at all possible to have an item shipped asap, they replied within a few minutes and said not an issue. Had our custom made sign to us within 3 days. Thank you so so much! The person who we were gifting the item for was so happy and has it up already in their house.
The item its self was the height chart and it was absolutely perfect and exactly what we wanted :)
Thank you so much!!
The owners of Page and Pine are so beautiful, kind and loving. The customer service is the best I’ve ever experienced. The products are amazing quality and loved by both of my children. I will always recommend the business to anyone looking for things like this!
Very responsive, understanding of needs and deliver accordingly - recommend :)
Exactly what I ordered and perfect to watch my little one grow no matter where we are located!
Such a pleasant experience to deal with lovely people who got my order done so quickly and when it arrived it was perfect. A quality product , well priced and a beautiful memory keeper. I would certainly recommend this company for beautiful gifts for your special someone.
Absolutely love this item, perfect for keeping track of my little one’s growth. Shipping was fast and had a lovely personal message in the package.
It’s amazing as ethically pleasing but so beautiful to look back over many years of memories and how much it all changes to quickly. Forever getting compliments on ours and have used as now inspired gifts for all our closest friends and family as they are somewhere through parenthood. We love them
Fast shipping, lovely packaging - thank you!
Love the height chart. Just as described. Looks great in my son’s room.
The service was excellent, the craftsmanship is outstanding, and the product is absolutely beautiful :heart:️
The personalised height chart, scalloped height markers and Christmas photo frame were all fantastic. Easy ordering, great communication and fast delivery. Thank you !
Really great communication and beautiful products!!! Wow
Great customer service and quick delivery.
Lovely company - a quick response to an email inquiry and quality products delivered quickly.
Couldn’t have been happier with the personalised blocks. They arrived within days, such a smooth and easy process for a wonderful quality product.
Product was shipped promptly with great service.
Lovely quality, came in a lovely cotton bag and came quickly. Thank you!
I recently done some pest management work for Jessie and was super impressed by the quality and cool items there was for sale in her work shop. I would definitely recommend supporting this lovely young family business and will be placing an order shortly.
Order arrived quickly, packaged with such care and better than imagined. Such great value and something truely special. Thank you!!