Current Turnaround Times
MERRY CHRISTMAS - Orders remain open however we're taking a short break over the festive season from 23rd December - 3rd January 24. Any orders made in this time will be processed from 3rd January and normal processing and shipping timeframes will apply - see below.
Current turnaround times: 2 - 10 business days (excluding pre ordered items) + delivery time from 3rd January 24. Please email us if you need your order urgently and we will do our best to accomodate.
While many orders are made and sent within only a few business days, please allow up to the maximum time for your order to be made before being shipped.
If you need your order urgently feel free to contact us to see if it can be rushed through, however we cannot guarantee your order will be delivered in the time you need it.
Frequently Asked Questions
WHEN WILL I GET MY ORDER?
Thanks for ordering from us! We're Jessie and Brad and we make or personalise all of the products on this website. A lot of the time we only make something once it has been ordered. That's right, good old fashioned made to order, just for you! Sometimes designing and making something special out of timber just for you can take time, that's why we ask you to allow us the full turnaround time (indicated above) for us to make your order for you. Usually we'll have your order done much quicker though.
Once we've finished your order and it's been shipped you'll receive an email with a tracking link so you know exactly where your order is and when it is due to arrive. If you want fast shipping just select Express Post at checkout. If you received your tracking code a while ago but haven't received your order feel free to chase it up with Australia Post and let us know too.
CAN I SEE WHAT MY PERSONALISED ITEM WILL LOOK LIKE?
We make personalised items regularly and wont usually ask you for approval on a design. But if you really want to see what your personalised piece will look like before ordering, it may take longer but just let us know!
CAN YOU MAKE ME SOMETHING THAT'S NOT ON YOUR WEBSITE?
While we love hearing new product ideas from you! Unfortunately, we can't make one off products for everyone. However, if you have an idea for a product which you think everyone will love, please let us know, we consider every suggestion!
WHAT PAYMENT OPTIONS DO YOU OFFER?
You can pay for your order using PayPal and debit or credit card options including Visa, Mastercard and American Express. We also offer Afterpay. Please spend responsibly.
WHAT DO I DO IF MY ORDER WAS LOST OR DAMAGED IN THE POST?
Firstly, let us know so we can help you. In most cases, for damaged parcels delivered in Australia, you will have to lodge a compensation request with Australia Post. This involves taking the parcel to a Post Office, filling out a form and waiting to receive a payment. For lost parcels you need to contact us so we can lodge a claim with Australia Post and resend your missing items.
I LOVE MY ITEMS YOU MADE, HOW CAN I LEAVE A REVIEW?
Thank you! We love hearing from our happy customers. You can leave a review for any product by opening the product page on our website and clicking "Write a Review" under the product name. We like to read out our product reviews on Instagram, who knows yours could be next!
DO YOU WHOLESALE YOUR PRODUCTS?
Yes! We wholesale a selection of our non-personalised range at discounted rates with minimum order quantities starting from 5 units. To setup a wholesale account with us and access wholesale rates, first create an account on our store, then let us know the email you used to create the account. We'll let you know when your new wholesale account is ready to go.
We're working on our FAQ page all the time. If you didn't find an answer to your question, please contact us.