FAQS & INFO

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Frequently Asked Questions

WHEN WILL I GET MY ORDER?

Thanks for ordering from us! We're Jeremy and Larissa and we make almost all of the products on this website. A lot of the time we only make something once it has been ordered. That's right, good old fashioned made to order, just for you! Sometimes designing and making something special out of timber just for you can take time, that's why we ask you to allow us 10 business days for us to make your order for you. Usually we'll have your order done much quicker though.

Once we've finished your order and it's been posted you'll receive an email with a tracking link so you know exactly where your order is and when it is due to arrive. If you want it posted quickly just select Express Post at checkout. If you received your tracking code a while ago but haven't received your order feel free to chase it up with Australia Post and let us know too

CAN I SEE WHAT MY PERSONALISED ITEM WILL LOOK LIKE?

We make personalised items fairly regularly and wont usually ask you for approval on a design (with the exception of custom Roundies). But if you really want to see what your personalised piece will look like before ordering, it may take longer but just let us know!

CAN YOU MAKE ME SOMETHING THAT'S NOT ON YOUR WEBSITE?

While we love hearing new product ideas from you unfortunately we can't make one off products for everyone. However, if you have an idea for a product which you think everyone will love, please let us know, we consider every suggestion!

WHAT PAYMENT OPTIONS DO YOU OFFER?

You can pay for your order using debit or credit card, PayPal, Afterpay, Apple Pay or Google Pay. Please spend responsibly.

WHAT DO I DO IF MY ORDER WAS LOST OR DAMAGED IN THE POST?

Firstly let us know so we can help you. In most cases, for damaged parcels delivered in Australia, you will have to lodge a compensation request with Australia Post. This involves taking the parcel to a Post Office, filling out a form and waiting to receive a payment. For lost parcels you need to contact us so we can lodge a claim with Australia Post and resend your missing items.

I LOVE MY ITEMS YOU MADE, HOW CAN I LEAVE A REVIEW?

Thank you! We love hearing from our happy customers. You can leave a review for any product by opening the product page on our website and clicking "Write a Review" under the product name. We like to read out our product reviews on Instagram, who knows yours could be next!

 

We're working on our FAQ page all the time. If you didn't find an answer to your question please contact us.