PROCESSING TIME
Each item is made especially for you. Please allow the full turnaround time (specified on the FAQs page) for your order to be fulfilled prior to being posted.
POSTAGE
All orders are made and shipped from South East QLD, Australia, using Standard or Express Australia Post postage services.
Free shipping on orders over $150 offered with code FREESHIP at checkout - not to be used with other offers/discounts.
To estimate delivery times to your address please use the Australia Post Estimator. Our postcode is 4305.
DELIVERY TO AUSTRALIA
Flat rate of $9.95 per small order for Standard postage.
Flat rate of $24.95 per order for Express postage.
Flat rate of $18.00 per large/bulky order via standard postage.
DELIVERY TO INTERNATIONAL DESTINATIONS
Postage costs are calculated directly by Australia Post based on the size and weight of the items being sent.
Import Duties and Taxes are not included in postage costs and may be payable to the local customs office upon receipt/pickup of the parcel. Most countries exempt parcels sent as gifts from import duties, please let us know if you want the international order sent as a gift. Duties and Taxes can be estimated here: Duty Calculator (enter values in your local currency, use HS Code: 442199). It is recommended you confirm the estimated duties and taxes with your local customs office prior to ordering.
PACKAGING
All items are packaged in protective Kraft paper, in rigid mailers or boxes to prevent damage. Please recycle packaging immediately and keep out of reach of children. We only use landfill-biodegradable tape and are committed to minimising single use plastics in our business.
LOST OR DAMAGED PARCELS
If you think your order was damaged during postage please let us know as soon as possible after receiving your order. You will have to file a compensation claim with Australia Post within 30 days of delivery before placing another order for your item.
If you've received your Australia Post tracking number but think your order has been lost please submit an enquiry with Australia Post and let us know too so we can follow it up on our end.